Returns Policy

Returns 

Each Mona Studios piece is individually sourced and reworked, making every item one of a kind. For this reason, we do not offer refunds to the original payment method, and return shipping costs are the responsibility of the customer.

Store Credit

If there is an issue with your order, such as sizing or fit, we offer store credit  provided that:

- The item is unworn

- All original tags remain attached

- You contact us within 14 days of receiving your order

Requesting Store Credit

To request store credit, email connect.withmona@outlook.com with your order number and details of your request. We aim to respond within 3 business days.

Please note: Mona Studios reserves the right to refuse store credit if items do not meet the above conditions.

Faulty or Damaged Items

If something isn’t right with your order, please email us at connect.withmona@outlook.com within 48 hours of delivery, including clear photos of the issue. We’ll review it as quickly as possible and make sure it’s resolved fairly, with store credit issued where appropriate.

 

 

Mona Studios began as a small, self-funded project, built around creative expression and the idea of defining personal style through pieces drawn from past eras.

Growing up within the foster care system, the project reflects a search for identity and belonging — something that was found in second-hand clothing, and in the ability to make existing pieces feel entirely personal.

Individuality, fit, and detail come together to create something that feels both effortless and considered.

SHOP THE DROP